topic Re: Issue with Subscription in Get Support

Issue with Subscription

MH10208 — Sat, 27 May 2023 01:29:06 GMT

Hello,

I was trying to change my subscription to a new plan on my renewal date but instead, it switched to the new plan today, my old subscription was renewed yesterday so I have now been charged with 2 subscriptions. I am looking for some assistance in this regard as the ticket system nor logging into the community account is working for me as the website throws an error.

Thank you,

@CS_Agent

Re: Issue with Subscription

Handy1 — Sat, 27 May 2023 01:30:23 GMT

@MH10208 A few people have had this issue the last couple days contact support to let them know and reverse it for you

Get support by starting a conversation with virtual Chat box >>>>>>. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: Issue with Subscription

hTideGnow — Sat, 27 May 2023 01:35:15 GMT

hi @Handy1

although PM is prepaid, they will usually reverse the transaction in such case

at : https://publicmobile.ca/chatbot.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437