topic Re: Phone is network locked after leaving public mobile? in Get Support

Phone is network locked after leaving public mobile?

Jafakin — Tue, 04 Jan 2022 20:07:56 GMT

Hi I have a Samsung s7 that is purchased unlock from the Samsung store and used it on public mobile. I just signed up to another provider and when the new sim card is in it says network locked enter pin.

Re: Phone is network locked after leaving public mobile?

mimmo — Sun, 17 Dec 2017 19:45:39 GMT

I think samsun caan provide you with the pin or you can ask the mods to unlock it for you.

Re: Phone is network locked after leaving public mobile?

Jafakin — Sun, 17 Dec 2017 19:52:38 GMT

The question is why was it network locked to begin with from public mobile? This phone has been bought straight out from samsung

Re: Phone is network locked after leaving public mobile?

closng — Sun, 17 Dec 2017 19:56:05 GMT

@Jafakin wrote:
The question is why was it network locked to begin with from public mobile? This phone has been bought straight out from samsung

@Jafakin,

Sometimes, the Samsung phones are not "truly" unlocked. They are unlocked brand new but will automatically lock to the first carrier's SIM inserted to the phone, which seems to be your case.

Contact Samsung to see if they can provide you with an unlock code, or you can try sending a message to the Moderators to see if they can help (include your account number and phone number as well as your issue):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone is network locked after leaving public mobile?

mimmo — Sun, 17 Dec 2017 19:55:50 GMT

It is a common thing to happen it locks to the first sim inserted into it. Has been discussed is past threads. It is a phone thing not a pm thing. Some iphones do the same thing.

Re: Phone is network locked after leaving public mobile?

Jafakin — Sun, 17 Dec 2017 19:58:16 GMT

Oh didn't know that. Thanks a bunch

Re: Phone is network locked after leaving public mobile?

Taekgun — Sun, 17 Dec 2017 20:05:48 GMT

@Jafakin

I can verify everyones information to you first hand - I've experienced this with my s7. It's a Samsung software feature. If you head to Samsung.ca, start a live chat with one of their agents, explain your situation, they are very easy to deal with and you'll have your unlock code in 5 min or less - they are extremely prompt to correct this problem.

Re: Phone is network locked after leaving public mobile?

Jafakin — Sun, 17 Dec 2017 20:23:25 GMT

Ok thank you

Re: Phone is network locked after leaving public mobile?

Csokool — Sun, 30 Sep 2018 20:22:06 GMT

I am having the same issue with my LG 4. I am leaving public mobile for Freedom. What is the code to unlock my sim network?

Re: Phone is network locked after leaving public mobile?

LTE — Thu, 08 Nov 2018 13:57:30 GMT

For you LG 4 you will need to buy a unlock code from Cellunlocker

https://www.cellunlocker.net

choose your Model and Telus as Network Provider.

Re: Phone is network locked after leaving public mobile?

stonechucker — Thu, 08 Nov 2018 14:10:45 GMT

@Csokool, you can send a private message as described in the thread above, the Moderator_Team will be able to assist you.

Really, you should be able to go to any Telus or Koodo store to request an unlock code as the carriers are required to unlock the phone.

Re: Phone is network locked after leaving public mobile?

bjpubxr — Sat, 17 Nov 2018 05:27:39 GMT

I've never heard of this happening before, but I did have a problem unlocking a phone from an old provider many years ago. I bought an iPhone 6 from a provider about 4 years ago, but it was locked and part of a contract plan and I bought it at a reduced rate. A few months into the plan, I wanted to switch, so I paid to buy out the phone since I liked the phone. The provider told me it was unlocked, but it wasn't, so when I activated my new service surprise surprise. I had to call the old provider back and work the issue out. It ended up not being the iPhone, so just be sure to check all angles on this one. If you didn't buy the phone through Public, its likely the manufacturer.

Re: Phone is network locked after leaving public mobile?

Anonymous — Sat, 17 Nov 2018 05:30:59 GMT

@bjpubxr wrote:
If you didn't buy the phone through Public, its likely the manufacturer.

Just for clarity...Public Mobile doesn't sell phones.

Re: Phone is network locked after leaving public mobile?

srlawren — Sun, 18 Nov 2018 18:02:15 GMT

@Anonymous wrote:
@bjpubxr wrote:
If you didn't buy the phone through Public, its likely the manufacturer.
Just for clarity...Public Mobile doesn't sell phones.

@Anonymous just for clartiy... they used to. FYI. They haven't for several years now, but they were not originally a BYOB provider.

Re: Phone is network locked after leaving public mobile?

Anonymous — Sun, 18 Nov 2018 21:41:30 GMT

@srlawren wrote:
@Anonymous wrote:
@bjpubxr wrote:
If you didn't buy the phone through Public, its likely the manufacturer.
Just for clarity...Public Mobile doesn't sell phones.
@Anonymous just for clartiy... they used to. FYI. They haven't for several years now, but they were not originally a BYOB provider.

What?...no open bar? Crap. 🙂

But seriously...thanks. I did write in the present tense. I see now that the thing I replied to did technically write in the past tense.