topic Re: What happened to my old community profile? in Get Support

What happened to my old community profile?

Johnovich — Sat, 27 May 2023 00:42:00 GMT

Hi. After the update to the website and forum, when I tried logging into my community profile, it asked me to select a new nickname. I noticed that the profile is brand new and does not have any of the badges or the history that my original did. I tried re-logging with my old password but that is no longer accepted.

What happened to my old profile? Is there any way to retrieve it?

Re: What happened to my old community profile?

HALIMACS — Sat, 27 May 2023 00:44:53 GMT

@Johnovich

It’s possible that the other profile email account did not match your service account email and that may have caused some issues.

What you’re describing is something others have also experienced.

What was your community username on the other account?

Re: What happened to my old community profile?

Handy1 — Sat, 27 May 2023 00:45:55 GMT

@Johnovich Looks like your one of those this happened to bravo the post

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461

Re: What happened to my old community profile?

Johnovich — Sat, 27 May 2023 00:48:14 GMT

John_Dobski

Re: What happened to my old community profile?

softech — Sat, 27 May 2023 00:47:43 GMT

@Johnovich

There has been some problem linking old Community account name for some customers. PM is aware of this.

Please bravo the Community manager's post here and support will work with you

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-Eve...

but i would also open a ticket as well just to be safe

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How may one update their community name?

hTideGnow — Wed, 02 Oct 2024 22:56:50 GMT

sorry, PM is aware that some members were abusing the feature and they took it away

So, no more changing names freely before like what you did, you now need to submit ticket with agent to help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437