topic Re: 5g in Get Support

5g

gbranscombe1963 — Fri, 26 May 2023 22:31:05 GMT

I switched over to a 5g plan and I am not getting 5 G. I am in the Halifax area and from the Telus coverage map I should have 5 g 3500 MHZ. Does it take a while to update? I rebooted my phone and it does 5 G.

Thanks

Re: 5g

softech — Fri, 26 May 2023 22:35:19 GMT

@gbranscombe1963 is your preferred network set to 5g?

Re: 5g

computergeek541 — Fri, 26 May 2023 22:36:20 GMT

@gbranscombe1963 wrote:
I switched over to a 5g plan and I am not getting 5 G. I am in the Halifax area and from the Telus coverage map I should have 5 g 3500 MHZ. Does it take a while to update? I rebooted my phone and it does 5 G.

All plans have access to the same network types. The difference between 3G, 4G, and 5G plans (aside from amount of included usage) is the speed of the internet connection. There is no longer any delay for speed changes when switching any plans. New plans are effective immediately.

Re: 5g

gbranscombe1963 — Fri, 26 May 2023 22:37:50 GMT

My phone is a Samsung S20+ 5G and it is only saying 4 G on my phone.

Re: 5g

gbranscombe1963 — Fri, 26 May 2023 22:42:45 GMT

In my access points I have mobile internet as sp.mb.com public mobile sp.mb.com

Re: 5g

gbranscombe1963 — Fri, 26 May 2023 22:43:49 GMT

Network operators selected not manually but TELUS is selected

Re: 5g

computergeek541 — Fri, 26 May 2023 22:43:57 GMT

@gbranscombe1963 wrote:
My phone is a Samsung S20+ 5G and it is only saying 4 G on my phone.

As for softech's question about if your phone is set to use 5G networks in the settings, I suspect that it might not be. On some Samsung devices, 4G means the HSPA network when a Public Mobile SIM card is inserted. This would mean that you're not even connecting to LTE. Please set 5G as your preferred network type in the device's settings.

Re: 5g

computergeek541 — Fri, 26 May 2023 22:46:16 GMT

@gbranscombe1963 wrote:
Network operators selected not manually but TELUS is selected

The network owner isn't in question, but rather the network type.

Re: 5g

gbranscombe1963 — Fri, 26 May 2023 22:48:46 GMT

I don't have settings like that on my phone. I can select Access points and I have 2 selections Mobile internet which is sp.mb.com and Public mobile sp.mb.com. Under Network operators I select Telus.

Re: 5g

gbranscombe1963 — Fri, 26 May 2023 22:56:01 GMT

I don't have a setting for network type on my phone that I can find

Re: 5g

softech — Fri, 26 May 2023 23:02:30 GMT

@gbranscombe1963 what phone do you have?

Re: 5g

Satanica — Fri, 26 May 2023 23:03:18 GMT

May not be helpful but if you haven't done it already, do a soft reset-restart of your phone, sometimes my network settings need a butt kick!

Re: 5g

gbranscombe1963 — Fri, 26 May 2023 23:04:08 GMT

Thanks. I have done that already.

Re: 5g

gbranscombe1963 — Fri, 26 May 2023 23:04:39 GMT

I have a samsung S20 + 5G

Re: 5g

gbranscombe1963 — Fri, 26 May 2023 23:05:27 GMT

I don't have a setting to do that, that I can see.

Re: 5g

Satanica — Fri, 26 May 2023 23:06:50 GMT

is it at all possible that 5g is not available in your area? I know where I live, 5g is only attainable at the city center

Re: 5g

softech — Fri, 26 May 2023 23:07:37 GMT

@gbranscombe1963

try

1 Head into Settings and tap on Connections.
2 Tap on Mobile networks.
3 Select Network Mode.
4 Choose your preferred Network Mode.

Re: 5g

gbranscombe1963 — Fri, 26 May 2023 23:13:32 GMT

My network mode is grayed out and I can't access it

Re: 5g

gbranscombe1963 — Fri, 26 May 2023 23:14:13 GMT

I searched my address and it says 5 g is available on the map. Thanks

Re: 5g

gbranscombe1963 — Fri, 26 May 2023 23:23:53 GMT

I have used an Esim in the USA with my phone and it worked with 5G