topic Re: My postal code isn't in the system in Get Support

My postal code isn't in the system

DougBreukelman — Fri, 26 May 2023 22:09:01 GMT

I can't go through the steps if subscribing bc the public mobile system doesn't have my postal code. I know I'm formatting it correctly.

Re: My postal code isn't in the system

XionBunny — Fri, 26 May 2023 21:19:38 GMT

If you haven't already, make sure the postal code you enter is properly spaced, I had trouble with my own it tossed up an error until it was properly formated.

Re: My postal code isn't in the system

Handy1 — Fri, 26 May 2023 21:20:07 GMT

@DougBreukelman Just choose the street that closet to you or town that’s closest to you

Re: My postal code isn't in the system

hairbag1 — Fri, 26 May 2023 21:20:14 GMT

@DougBreukelman

just select a nearby postal code.

Re: My postal code isn't in the system

Anonymous — Fri, 26 May 2023 21:22:49 GMT

@DougBreukelman it's been a while since I set up an account, but I think you should be able to put in a postal code using a space instead of a hyphen between the postal code sections and that should work. Or enter the postal code without anything after the first 3 characters. Or is it a new postal code PM may not have in their system?

Re: My postal code isn't in the system

XionBunny — Fri, 26 May 2023 21:25:44 GMT

It didn't even find my address like the op is having issues with in the system until the postal code was in the 0H0 0H0 format.

That's just an example.

Re: My postal code isn't in the system

DougBreukelman — Fri, 26 May 2023 21:35:43 GMT

Has to match credit card I think

Re: My postal code isn't in the system

Anonymous — Fri, 26 May 2023 21:38:18 GMT

@DougBreukelman wrote:
Has to match credit card I think

@DougBreukelman If you're just at the first screen entering name and PC, then no. Or are you entering payment and that's the PC it's not accepting?

Re: My postal code isn't in the system

Handy1 — Fri, 26 May 2023 21:38:51 GMT

No it’s pre paid the name on the account doesn’t have to match the name on the credit card

Re: My postal code isn't in the system

DougBreukelman — Fri, 26 May 2023 21:40:55 GMT

Payment. I tried nearby address and that doesn't work. My old postal code doesn't work and my new postal code isn't in system. It changed like 5 yrs ago though

Re: My postal code isn't in the system

Anonymous — Fri, 26 May 2023 21:42:45 GMT

@DougBreukelman have you tried different formatting? A0A 0A0 or A0A0A0?

Re: My postal code isn't in the system

DougBreukelman — Fri, 26 May 2023 21:45:43 GMT

Ok but I still can't get past payment screen because no code I put in works. Also not prepaid... 15$ a month

Re: My postal code isn't in the system

Anonymous — Fri, 26 May 2023 21:58:57 GMT

@DougBreukelman OK if you've tried different formatting you may want to contact CS Agent to see if they can tell why payment field is not accepting your legit PC.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: My postal code isn't in the system

computergeek541 — Fri, 26 May 2023 22:07:48 GMT

@Anonymous wrote:
@DougBreukelman it's been a while since I set up an account, but I think you should be able to put in a postal code using a space instead of a hyphen between the postal code sections and that should work. Or enter the postal code without anything after the first 3 characters. Or is it a new postal code PM may not have in their system?

Customer should never have been entering a space or hyphen in the postal code. About a year ago, Public Mobile even put a stop to that as the website will ignore any press of the spacebar for the postal code field, regardless.

Re: My postal code isn't in the system

Handy1 — Fri, 26 May 2023 22:12:26 GMT

@DougBreukelman Use any postal code close to you if you can’t find yours there . And PM is a pre paid services and you pay $15 for 30 days service not monthly so the renewal date will change every now and then .

Re: My postal code isn't in the system

cilestin — Fri, 26 May 2023 22:20:14 GMT

I'm having the exact same issue and I already talked to an agent through the chatbot. Wasn't very helpful other than telling me that I should set up a ticket.

Re: My postal code isn't in the system

cilestin — Fri, 26 May 2023 22:21:28 GMT

This doesn't let the pay go through though. I've already tried it.

Re: My postal code isn't in the system

Handy1 — Fri, 26 May 2023 22:24:15 GMT

@cilestin try again incognito private mode , open new browser if all else fails you can see what support can do for ya

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box >>>>>>. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: My postal code isn't in the system

cilestin — Fri, 26 May 2023 22:25:21 GMT

I tried that already too sadly 😞 so I'm in the process of sending a private message to CS agents rn. Thanks for your help though.

Re: My postal code isn't in the system

Handy1 — Fri, 26 May 2023 22:26:39 GMT

@cilestin Please let us know what they suggest or do so we can inform others then please and Ty @cilestin