topic Re: Data not working in Get Support

Data not working

Jwang613 — Fri, 26 May 2023 17:24:22 GMT

I’m still paying but haven’t had data for over a month.

Re: Data not working

Handy1 — Fri, 26 May 2023 17:26:21 GMT

@Jwang613 Is your account active or suspended are the rest of your services working ? Also make sure you have data turned on , on your phone . And make sure you have data left

simply try refreshing the page when logged in

For most up to date account info

Re: Data not working

Jwang613 — Fri, 26 May 2023 20:15:16 GMT

Thank you for the tip. I can confirm the account is active as minutes are counting down as they should but data is not being used still. Who can I reach out to for a fix?

Re: Data not working

Handy1 — Fri, 26 May 2023 20:16:34 GMT

@Jwang613 Submit a ticket to support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box >>>>>>. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: Data not working

hTideGnow — Fri, 26 May 2023 20:19:15 GMT

HI @Jwang613

please submit ticket to CS agent at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437