topic Re: Phone does not work in Get Support

Phone does not work

Jamal343 — Fri, 26 May 2023 19:12:24 GMT

Hello

I just activated my SIM, messaging seems to be working fine. BUT

The phone sending and receiving does not work at all !

Any help

Re: Phone does not work

softech — Fri, 26 May 2023 19:14:27 GMT

@Jamal343 your messaging was working fine , maybe because you are still using iMessage on Wifi

do you see your phone connected to the network at all?

Is Mobile data working?

Any error like No Network? SOS? Sim not provisioned?

It could be a sim card provisioning issue on PM side, simple fix but you will need to engage support:

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone does not work

hTideGnow — Fri, 26 May 2023 19:17:13 GMT

HI @Jamal343

what phone do you have? Did you try to reboot the phone once?

Do you have another phone around to test the sim card?

Re: Phone does not work

Jamal343 — Fri, 26 May 2023 19:26:16 GMT

Yes I did reboot ... Nothing change

Calls and SMS are public mobile but both are grayed out

Re: Phone does not work

Jamal343 — Fri, 26 May 2023 19:26:41 GMT

I just opened a ticket ... Thanks

Re: Phone does not work

Jamal343 — Fri, 26 May 2023 19:34:58 GMT

Alexandra from Customer Support Agent resolved it by refresh in the backend system. All good now ... Thanks for All of everyone's help ... Cheers