topic Transferring number in Get Support

Transferring number

Jen_07 — Fri, 26 May 2023 19:05:25 GMT

Hi, I recently switched to Public Mobile from a different provider. I am able to use data with the new PM SIM card, however I didn't get a SMS message to confirm transferring and currently only getting messages or calls to my old SIM card. I was hoping to send a new request so that I can complete the number transfer. Please let me know how to do this.

@CS_Agent

Re: Transferring number

softech — Fri, 26 May 2023 19:06:39 GMT

@Jen_07

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Transferring number

BKNS27 — Fri, 26 May 2023 21:42:57 GMT

@Jen_07
Your old SIM is still working because you didn’t leave your old SIM in your phone to reply to the text!