topic Re: Plan rate in Get Support

Plan rate

Chis1 — Fri, 26 May 2023 18:44:08 GMT

Why did the plan rate change from $35 to $39 in one day when the payment was due by yesterday and that was when I finally was able to login to the account

Re: Plan rate

hTideGnow — Fri, 26 May 2023 18:47:10 GMT

HI@Chis1 they have removed the $35 plan and the best plan now is $39

however, you see $39 on your own plan details page? PM won't move you to another plan without you doing it. Login My Account again using Incognito/Private/Secret mode to confirm again

If the plan is not right on your own My Account, please submit ticket to CS agent at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan rate

Chis1 — Fri, 26 May 2023 18:51:32 GMT

So there is no way to put it back to the $35 just like it was last month

Re: Plan rate

hTideGnow — Fri, 26 May 2023 18:54:01 GMT

HI @Chis1

Sorry, I missed that, you did a plan change

No, $35 plan is no longer available. Only $25 and $15 are offered on 3G plan. So, you cannot go back to $35 plan

for 4G plan, $39 is the lowest one. Honest, it is a good deal, stay with it