topic Data not working in Get Support

Data not working

Arthuray — Tue, 04 Jan 2022 20:07:52 GMT

For some reason, my data has not been working. When I log into my account, I am unable to see my data usage. Could somebody help me out? Thanks!

Re: Data not working

wting — Sun, 17 Dec 2017 18:43:32 GMT

A Community Moderator should be your best bet in figuring out why your data is not working. You can following the instructions here to reach out to a moderator. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Data not working

mimmo — Sun, 17 Dec 2017 18:47:15 GMT

If you had data working and you do. Not see the data add-on in you selfserve, it means you have used up all your data.

You can either:

renew your plan early

Buy a $30 1gb add-on

Go without data

You might also think to change to a higher data plan if this happens often

Re: Data not working

ECBomb — Mon, 18 Dec 2017 03:17:40 GMT

One of the good things about prepaid service is they don't allow you to go over your data allotment so you won't get a surprise charge.

Maybe consider enabling the data tracking on your iOS/Android device so you know your data usage or log onto PM to check your data usage periodically.