topic Loyalty rewards in Get Support

Loyalty rewards

Gr8Cornholio — Fri, 26 May 2023 18:24:19 GMT

I have been a customer for over 5 years but it says under Loyalty pays $0 it said $5 a few months ago... My wife's account which was signed up at the same time says $5

Is there an admin out there that can fix this for my account?

Thanks

Re: Loyalty rewards

Handy1 — Fri, 26 May 2023 18:26:37 GMT

@Gr8Cornholio Did you happen to switch over to the new points program instead by accident ? Hopefully not there’s not going back .. but if you haven’t I’d get support to investigate this for you

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box >>>>>>. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: Loyalty rewards

Gr8Cornholio — Fri, 26 May 2023 18:27:45 GMT

Nope I didn't switch over by accident

Re: Loyalty rewards

Handy1 — Fri, 26 May 2023 18:29:09 GMT

@Gr8Cornholio In that case reach out to support to investigate with links above in my last post to you

Re: Loyalty rewards

hTideGnow — Fri, 26 May 2023 18:29:17 GMT

HI @Gr8Cornholio since the screen shows the logalty pays line, i dont' think you got changed to Public points

But this is something you need to check with PM cs agent. Please submit ticket to CS agent at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437