topic my plan in Get Support

my plan

Accountant — Fri, 26 May 2023 17:10:50 GMT

I subscribed to a plan 15 days ago and also I have credit for 5oo munites LD International. But it finished so soon and I also couldn't talk LD International. I complained, I'm not satisfied.

Re: my plan

Handy1 — Fri, 26 May 2023 17:15:28 GMT

@Accountant Well if you used all the long distance mins you would just simply have to buy another long distance add on

add if you still have the long distance ad don and can’t use it try and reboot phone and make sure your trying to call a country that’s included in the list

international calling covers the

following countries:

Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

Re: my plan

Accountant — Fri, 26 May 2023 17:14:51 GMT

I didn't use it at all. I don't know why I cannot call log distance!

Re: my plan

Accountant — Fri, 26 May 2023 17:15:26 GMT

Also now I have 500 minutes of credit but I cannot use it

Re: my plan

Accountant — Fri, 26 May 2023 17:19:14 GMT

My country is Iran. up to the previous month, I could call but now I can't.

Re: my plan

Handy1 — Fri, 26 May 2023 17:22:21 GMT

@Accountant I’m aware some people were able to call country’s were never on the list. But PM has closed this loop hole

Re: my plan

Accountant — Fri, 26 May 2023 17:22:14 GMT

also I don't know why my data plan finished so soon. it's wired

Re: my plan

Anonymous — Fri, 26 May 2023 17:22:27 GMT

@Accountant Unfortunately, Iran isn't on the list of countries that can be called with LD mins although it seems, like you discovered, some customers were able to place calls to countries not any official list, however, that loophole seems to have been closed recently. You'll need to get a calling card or use an app like Whatsapp, Skype.

Re: my plan

Handy1 — Fri, 26 May 2023 17:23:27 GMT

@Accountant You could bring doing cached info try signing in again incognito or a different device and see if the data amount seems more accurate

Re: my plan

Accountant — Fri, 26 May 2023 17:25:12 GMT

therefore I cannot call what happens to my credit and I cannot use it?

Re: my plan

Accountant — Fri, 26 May 2023 17:26:03 GMT

I mean how can I use my credit as I bought for long distance

Re: my plan

Handy1 — Fri, 26 May 2023 17:27:59 GMT

@Accountant You can try and ask support nicely to credit the account if the long distance is of no use to you

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