Website and app update??

Macdaddy — Fri, 26 May 2023 16:38:04 GMT

Good afternoon,

Since the update of this. My payment for the next billing cycle have increased without me making any changes. When will this be fixed?

Re: Website and app update??

softech — Fri, 26 May 2023 16:39:39 GMT

@Macdaddy you meant the plan amount? we saw people on a $35 plan but showing $70. We saw another case too

so, you are not alone. But I am certain PM can fix it, just open ticket:

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Website and app update?? in Get Support

Website and app update??

Re: Website and app update??