topic Plan did not change after last billing period in Get Support

Plan did not change after last billing period

dckerr — Tue, 04 Jan 2022 20:07:48 GMT

I had set my plan to change from one of the old plans, $90/90 days with 1 GB, to a new one, $120/90 days 6GB, but it didn't change. I sent a message to suppost on tuesday, but havn't heard back. I was charged for the amount I would have been for the new plan, but the difference was not used and is just sitting in my account.

Re: Plan did not change after last billing period

JaK — Sat, 27 Aug 2016 15:31:32 GMT

Hi @dckerr;

Unfortunately we have seen a fair bit of this with the plan changes. One of the moderators can fix this for you, believe @Mary_M is online today.

Re: Plan did not change after last billing period

Mary_M — Sat, 27 Aug 2016 16:14:17 GMT

Hey @dckerr

Thank you for letting us know!

This is a current but minor issue, and I'll be able to update your plan for you. I'll need you to send me your phone number by private message.

It shouldn't take long to make the changes 🙂

Cheers,

Mary