topic Re: Website and App in Get Support

Website and App

gbranscombe1963 — Fri, 26 May 2023 16:18:44 GMT

The website and app are very slow and you can't do anything on it at all. Are you going to be fixing this?

Re: Website and App

Handy1 — Fri, 26 May 2023 12:54:11 GMT

@gbranscombe1963 With anything new there will e hiccups but I’m sure the will all be ironed out eventually, otherwise I’m digging the new lay out now that I’ve spent sometime on it

Re: Website and App

Dunkman — Fri, 26 May 2023 13:14:02 GMT

@gbranscombe1963

Unfortunately, with the new revamp of the website and introduction of the App, there are several hiccups and issues. Public mobile team is working hard on fixing these issues. Check the announcement sections for updates.

With the website, you may want to try a different web browser, clear cache or incognito mode. For the website, I have found using a PC computer or labtop more easier than mobile platform.

Re: Website and App

hTideGnow — Fri, 26 May 2023 13:47:47 GMT

HI @gbranscombe1963 I think the app is slightly slow, but website on desktop is good. Can't comment with the mobile version, i didn't try a lot

Re: Website and App

Anonymous — Fri, 26 May 2023 14:00:07 GMT

Other than having to enter a security code every time , I think both the PM iOS phone app and the computer app are GREAT improvement. When logging in by WIFI they are as fast as any other apps . Maybe in your case, the data reception may be poor. Also if you’re on a 3G plan just about all apps will be slower to load.

Re: Website and App

hTideGnow — Fri, 26 May 2023 14:05:45 GMT

HI @Anonymous you can avoid the security code everytime. Just like Trusted device option there

Re: Website and App

gbranscombe1963 — Fri, 26 May 2023 17:06:55 GMT

Yes but I can't do anything on the pages. Like change plan.. nothing.

Re: Website and App

Anonymous — Fri, 26 May 2023 21:31:35 GMT

I do as you suggest but it doesn’t work. I noticed that you respond to all posts what seems 24-7 . are you a PM customer service rep?