topic Re: As I now discovered the Add-On Data having a Shelf Life, that is quite troubling, Suggestion Tim in Get Support

As I now discovered the Add-On Data having a Shelf Life, that is quite troubling, Suggestion Time

makkahn28 — Fri, 26 May 2023 10:48:37 GMT

If an Shelf Life is going to be the New Norm, why not offer an 90-150 Day Shelf-Life for the Add-On Data, for those who have Lower Data Allocation on Plan at very least

But, if on an Older Grandfathered Plan, is the Shelf Life going to impact us too?

What about if we still have existing Add-Ons on the Account?

Re: As I now discovered the Add-On Data having a Shelf Life, that is quite troubling, Suggestion Tim

Handy1 — Fri, 26 May 2023 10:58:12 GMT

@makkahn28 Any existing add on will stay as they are untill all used up , the expiry add on is only for data add on that been purchased since the new system update

Re: As I now discovered the Add-On Data having a Shelf Life, that is quite troubling, Suggestion Tim

makkahn28 — Fri, 26 May 2023 10:59:53 GMT

Good, But still, would be nice if PM could have a Longer Shelf Life for the Add-On Data like 90-150 Days at very least

Re: As I now discovered the Add-On Data having a Shelf Life, that is quite troubling, Suggestion Tim

Handy1 — Fri, 26 May 2023 11:02:09 GMT

@makkahn28 Yes I agree , the expiry on the data add on is step backwards and very disappointing to say the least

Re: As I now discovered the Add-On Data having a Shelf Life, that is quite troubling, Suggestion Tim

makkahn28 — Fri, 26 May 2023 11:05:09 GMT

@Handy1 , What PM needs, is a Mr & Miss Wonderful Solution, But, at least PM is adding something Great

Re: As I now discovered the Add-On Data having a Shelf Life, that is quite troubling, Suggestion Tim

HALIMACS — Fri, 26 May 2023 11:06:09 GMT

@makkahn28

I expect the purpose of the 30 day expiry on the data add-on is to encourage folks to sign up to a higher data plan allotment.

This way, public mobile has more certainty on revenue on a cycle-over-cycle basis, versus those users who infrequently purchase an add-on.

Again, it’s all about the revenue

Re: As I now discovered the Add-On Data having a Shelf Life, that is quite troubling, Suggestion Tim

XionBunny — Fri, 26 May 2023 11:13:43 GMT

@HALIMACS that's literally what i said to him in one of his other posts lol.

Re: As I now discovered the Add-On Data having a Shelf Life, that is quite troubling, Suggestion Tim

DennyCrane — Fri, 26 May 2023 14:45:24 GMT

In all honesty it was an odd perk to previously have them never expire. All that does is encourage users to sign up for lower plans, knowing they can have that rollover contingency whenever they need it. It was GREAT value for customers, but doesn't make much business sense. And this issue was further compounded with the free holiday give aways (I still have 5.5GB of holiday giveaways remaining!).

Definitely disappointing, but it does make sense.

Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons

hTideGnow — Sun, 28 May 2023 02:30:29 GMT

I think PM should clear up also how the data addon/regular data will be used when a new cycle starts if an customer still has:

1. unfinished data add-on which was bought earlier and will be expired sometimes in the next 30 days

2. old bonus data add-on from before

3. monthly bonus data

4. regular data from current cycle

Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons

maximum_gato — Sun, 28 May 2023 19:30:52 GMT

@LitlLdy

No worries. I perfectly understand threads can go off topic and then naturally wind their way back on topic. I've got shiny and sleek black fur.....no unruffled feathers here! 😁🐈‍⬛

Except for my emoji changing to a yellow tabby followed by a black square?!!

Re: Clarification of Public Mobile Data Add on Expiry Changes and US Roaming Add ons

softech — Thu, 22 Jun 2023 20:07:56 GMT

@LitlLdy

we are guessing on @dabr 's post here too

https://productioncommunity.publicmobile.ca/t5/Get-Support/Add-on-Data-improvement-now-rolls-over-to-the-next-subscription/m-p/1005112/highlight/true#M700046