topic Re: How to cancel a subscription? in Get Support

How to cancel a subscription?

superstring101 — Fri, 26 May 2023 03:35:46 GMT

I would be very appreciative if someone could tell me how to cancel my PM subscription. I tried the ChatBot, which told me to go to the Payments tab in My Account and click "Unsubscribe", but there is no Unsubscribe button!

Thanks in advance 🙂

Re: How to cancel a subscription?

softech — Thu, 11 Jul 2024 19:58:59 GMT

@superstring101

To cancel the service by disabling Pre-Authorized payment.

Once Pre-Authorized payments are disabled, PM will not be renewing your plan at the end of your current cycle. You have 90 days to resume service, or your account will be close permanently,

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to the PM app, at the Subscription page, click Manage Subscription, then click Subscription Renewal (Active), and click Unsubscribe
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: How to cancel a subscription?

superstring101 — Fri, 26 May 2023 03:43:24 GMT

Thank you, I'll try that.

Re: How to cancel a subscription?

Bellota — Mon, 11 Dec 2023 02:35:43 GMT

Thank you for that link!!! I couldn't find the unsubscribe toggle even after following all of the instructions other people gave.