topic Changing plan before renewal date in Get Support

Changing plan before renewal date

angelaunrau22 — Fri, 26 May 2023 03:17:39 GMT

Why did my plan renew today and not on june 15th like it was supposed to.

I changed my plan and clicked *change on renewal date* which was supposed to be june 15th. Now it has charged me today and renewed my plan so now my renewal date in june 25th.

If i would have known that clicking *change on renewal date* meant change as soon as you click confirm i would not have done it.

Re: Changing plan before renewal date

softech — Fri, 26 May 2023 03:19:58 GMT

@angelaunrau22 You are at least the 3rd person reporting this issue today. PM system has some problem with Change plan today, it could be why your plan change was messed up

Please open a ticket with support and I am certain they can sort this out

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

@cs_agent

angelaunrau22 — Fri, 26 May 2023 03:35:27 GMT

@CS_Agent I need help with contacting someone to talk about the renewal that I happend that was supposed to be on June 15th not today.

Re: @cs_agent

softech — Fri, 26 May 2023 03:42:17 GMT

@angelaunrau22

https://productioncommunity.publicmobile.ca/t5/Get-Support/Changing-plan-before-renewal-date/m-p/986078/highlight/true#M685004