topic Payment failing in Get Support

Payment failing

Jam5 — Fri, 26 May 2023 02:19:37 GMT

Hi,

I am trying to sign up for a 20GB plan at $39. However, when I enter my card info and click proceed to payment, I get an error stating that payment has failed. Please try again later or use a different payment method. I don't have another credit card, I have confirmed that the card info is correct, and it is a Canadian card. I had tried about 24 hours ago, but got the same error. Please advise as to what I should do. @CS_Agent

Re: Payment failing

Handy1 — Fri, 26 May 2023 02:23:56 GMT

@Jam5 There seems to be in isssue with changing plans at the moment best to try again later maybe tomorrow or next day

add fix typo

Re: Payment failing

hairbag1 — Fri, 26 May 2023 02:22:12 GMT

@Jam5

send a message to CSA...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment failing

Dunkman — Fri, 26 May 2023 02:22:44 GMT

@Jam5

First make sure that your credit card was not charged.

If not charged, you can try again. However, the website is finicky. Try a different web browser, clear cache or incognito mode. Or try a different device (PC or labtop)

Re: Payment failing

Danyar — Fri, 16 Jun 2023 14:15:05 GMT

I am having the same issue. Been getting the payment has failed. Please try again later or use a different payment method error for at least 5 hours. My CC wasn't charged, and I've tried a different web browser, I cleared cache, I used the incognito mode, and I tried a different device (PC or labtop), nothing worked. and this so called community isn't helpful. I wonder why there isn't a phone number where you can talk to a real person?

Re: Payment failing

softech — Fri, 16 Jun 2023 14:28:37 GMT

@Danyar sorry, PM support is all online and message support is the only way to get help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there