topic Re: plan changed from $25 to $65 without my agreement in Get Support

plan changed from $25 to $65 without my agreement

JepeC2 — Fri, 26 May 2023 01:32:09 GMT

Hi, I was notified by text that I needed to update my auto payment details. When I logged in to update information (I am dealing with 3 accounts total), I have noticed I have been charged $65 for each of the accounts rather than my original $25 plan (before $ rewards deduction). That's NOT ok, of course! I am not pleased with this action without my agreement. Would appreciate someone from PM reach out to help me correct.

Re: plan changed from $25 to $65 without my agreement

DDM69 — Fri, 26 May 2023 01:34:31 GMT

You can click here and type Customer Support Agent

Re: plan changed from $25 to $65 without my agreement

DDM69 — Fri, 26 May 2023 03:05:38 GMT

@JepeC2 this is highly unusual, especially considering all accounts under your control were affected. Can you provide some details? We are all customers here and manage our own accounts. Could you post a screenshot without showing any personal info?

Re: plan changed from $25 to $65 without my agreement

JepeC2 — Fri, 26 May 2023 16:42:39 GMT

Thank you for the info. I have clicked and followed the steps. Error has occurred. Sorry, I am not a tech person. New to this chat. How do I "private message" @CS agent?

Re: plan changed from $25 to $65 without my agreement

JepeC2 — Fri, 26 May 2023 16:43:51 GMT

apparently, my husband is dealing with same issue. also having difficult time placing a ticket.