Lost sim card

LikelyRad — Fri, 26 May 2023 00:43:44 GMT

So my phone got stolen. I got my phone back but the SIM cards missing. Because of this I cannot sign In to my normal public mobile account since the 2fa code goes to that number. So I’ve bought a new sim in hopes to swap my old number over but since I Cant sign in I’m unable to do that. I’ve made a new account and got a new plan with a new number but my old numbers still active and I’d like to cancel it or bring my old number to my new plan because I need that number to sign in to things like my banking. Please help!! @CS_Agent

Re: Lost sim card

softech — Fri, 26 May 2023 00:45:49 GMT

@LikelyRad PM just updated the My Account with a different login system, EverSafe. You will need to complete the setup before you can access My Account and update the account with your new SIM

since you don't have a working sim card to complete EverSafe setup, please submit ticket with CS agent using your current login id LikeyRad

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

topic Re: Lost sim card in Get Support

Lost sim card

Re: Lost sim card