topic Re: No service with new sim card in Get Support

No service with new sim card

Joshsmith — Fri, 26 May 2023 00:32:33 GMT

Hello

new SIM card in an iPhone 6 says no service.
shows public mobile as the carrier in settings but no service.

Re: No service with new sim card

softech — Fri, 26 May 2023 00:38:46 GMT

how you link the new sim card to your account? did you login to My Account, go to Profile page, click the "Pencil" (Edit) besides sim card and update the sim card number there?

Re: No service with new sim card

hTideGnow — Fri, 26 May 2023 00:38:47 GMT

Hi @Joshsmith try reboot the phone or try the sim in another phone

Re: No service with new sim card

Joshsmith — Fri, 26 May 2023 00:40:51 GMT

Tried the reboot. No other phone to try it in

Re: No service with new sim card

Joshsmith — Fri, 26 May 2023 00:41:14 GMT

This is a new account with a new sim card

Re: No service with new sim card

softech — Fri, 26 May 2023 00:43:39 GMT

@Joshsmith oh new account

Was the iPhone working on another network before? when did you last use the phone?

And the phone is showing not connected? any error like "No SIM"? "Sim not provisioned"? "no network?

and you checked the credit card and PM charged you?

If it is new account and sim not working, likely it is just a sim card provisioning problem. Easy fix for support but you will need to engage them via ticket:

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: No service with new sim card

hTideGnow — Fri, 26 May 2023 00:46:49 GMT

Hi @Joshsmith maybe the sim was not setup properly

Please submit ticket with CS agent using message (Chatbot is now working at the momet)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service with new sim card

Joshsmith — Fri, 26 May 2023 04:54:10 GMT

I bought the phone used. Seems to check out that it is unlocked and not on the stolen list or blacklist.

I did find another phone to try the SIM card in and it works......

under carrier settings it says public mobile but under the about section in settings it says no network.

Re: No service with new sim card

Joshsmith — Fri, 26 May 2023 04:54:40 GMT

Thank you but I only get errors messages when I try o submit a ticket.

Re: No service with new sim card

softech — Fri, 26 May 2023 04:58:21 GMT

@Joshsmith

just.open ticket by direct message then:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there