topic Re: Unauthorized in Get Support

Unauthorized

Anonymous — Thu, 25 May 2023 21:42:05 GMT

Anyone else having this issue right now on the app?

Re: Unauthorized

hTideGnow — Thu, 25 May 2023 21:44:05 GMT

HI @Anonymous

This error comes up once in a while.

Clear cache , even clear data and try login again

Re: Unauthorized

Handy1 — Thu, 25 May 2023 21:49:08 GMT

@Anonymous Try again incognito private mode or from another device like a lap top or computer if possible

Re: Unauthorized

Meow — Thu, 25 May 2023 21:51:17 GMT

Do not about app but on real computer it happens occasionally. Simple refresh fixes the issue.

OR: Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Unauthorized

jordany — Thu, 25 May 2023 23:23:48 GMT

I do, but my screen is black. I resorted to only logging in using the internet browser until the app is more stable.

Re: Unauthorized

hTideGnow — Fri, 26 May 2023 00:29:48 GMT

Hi @Gunpoint53

I know you are upset with PM. But stop spamming the Community. If you are that upset, logoff from here, go out and jog amd do something good for your health

Re: Unauthorized

LitlLdy — Fri, 26 May 2023 00:49:54 GMT

@hTideGnow , that plus user making public threats towards Customers on here will get someone banned & worse! Changing username again can still identify someone!

Re: Unauthorized

hTideGnow — Fri, 26 May 2023 00:55:06 GMT

thanks @LitlLdy I missed the username, too another reason to report. tx

Re: Unauthorized

pubbles — Fri, 26 May 2023 03:57:57 GMT

I see it sometimes. Just explicitly log out and log back in.