topic Re: Im not being discounted my rewards in Get Support

Im not being discounted my rewards

Tar — Fri, 26 May 2023 00:25:27 GMT

Hi im being overcharged on my monthly bill. I have the $40 for 15gig plan, but my rewards($6) are not being deducted from my bill, as a result im paying $42 when it should be 35.75

Re: Im not being discounted my rewards

DDM69 — Fri, 26 May 2023 00:28:43 GMT

@Tar I don't like the billing layout. I find it confusing.

Have you checked your credit card statement?

Re: Im not being discounted my rewards

hTideGnow — Fri, 26 May 2023 00:31:47 GMT

Hi @Tar did you make a plan change with Change plan now? With Change plan now, PM will charge the full amount without applying rewards

Check Payment history page in My Account and confirm

Re: Im not being discounted my rewards

Dunkman — Fri, 26 May 2023 00:45:14 GMT

@Tar

By chance, did you sign up for the new points rewards system? If you did, you will not receive the old reward dollars. You will get points monthly instead of reward dollars.

Re: Im not being discounted my rewards

BKNS27 — Fri, 26 May 2023 00:48:31 GMT

@Tar

What is the area code of your number?

Is it an Alberta number?

Re: Im not being discounted my rewards

hTideGnow — Fri, 26 May 2023 00:50:32 GMT

Hi @BKNS27

how Alberta number affected? Alberta account cannot get rewards?? 🤔

Re: Im not being discounted my rewards

BKNS27 — Fri, 26 May 2023 02:13:21 GMT

@hTideGnow

Just noticed that OP is claiming for the 5% GST and not the PST. Taxes are based on the provincial area code

Didn’t comment on the missing rewards but OP may have switch to the Points system.

Re: Im not being discounted my rewards

hTideGnow — Fri, 26 May 2023 02:22:15 GMT

HI @BKNS27 ok. i was focusing on him saying "but my rewards($6) are not being deducted from my bill". I think he is talking about the $5+tax difference

Re: Im not being discounted my rewards

Tar — Fri, 26 May 2023 18:18:56 GMT

I did change my plan The price of the new plan was the same as the old one but now I'm being charged more because the discounts aren't applied

Re: Im not being discounted my rewards

hTideGnow — Fri, 26 May 2023 18:22:22 GMT

@Tar wrote:
I did change my plan The price of the new plan was the same as the old one but now I'm being charged more because the discounts aren't applied

HI@Tar did you use Change plan now for a change immediately? If you did, that was correct, that one time, PM will charge you full price. But you will get rewards again on the following renewal

Re: Im not being discounted my rewards

Tar — Sat, 27 May 2023 13:59:18 GMT

Yes it was immediate. I see its adding a credit to my balanace with public mobile ($6). While my other line i did not change still recieves the rewards discount ($36.75) the past two payments for my changed/upgraded plan are billing me $42.00

And yes im in alberta, area code (587)

Re: Im not being discounted my rewards

computergeek541 — Sat, 27 May 2023 23:29:31 GMT

@hTideGnow @Tar

With an immediate plan change, the credits will be added to the account balance in a day or two.

Re: Im not being discounted my rewards

hTideGnow — Sun, 28 May 2023 01:11:32 GMT

@computergeek541 wrote:
@hTideGnow @Tar
With an immediate plan change, the credits will be added to the account balance in a day or two.

HI @computergeek541 did they change it? used to be they don't get the rewards if Change plan now.

So, the disadvantages of Change plan now is less. Just loos the unused days on the old plan. The renewal rewards is there as create after a day or two

Re: Im not being discounted my rewards

computergeek541 — Sun, 28 May 2023 03:20:25 GMT

@hTideGnow wrote:
@computergeek541 wrote:
@hTideGnow @Tar
With an immediate plan change, the credits will be added to the account balance in a day or two.
HI @computergeek541 did they change it? used to be they don't get the rewards if Change plan now.
So, the disadvantages of Change plan now is less. Just loos the unused days on the old plan. The renewal rewards is there as create after a day or two

The help articles have always stated that the rewards would be credited but in reality, it didn't happen. Now, it does happen automatically. The most up-to-date help arttciles now say in about 24 hours., but it actually takes 48 hours. I don't know when exactly the crediting started being automatic, but I can say for sure that it's not a brand new thing as I got reward credits after an early renewal back in April.

Re: Im not being discounted my rewards

hTideGnow — Sun, 28 May 2023 03:21:35 GMT

thanks @computergeek541

Something new I learn today