topic Re: Subscriptions issues in Get Support

Subscriptions issues

Vinny01 — Fri, 26 May 2023 00:09:30 GMT

Hi signed up for a new account. Once I selected a number I got error subscription activated issue contact support

Re: Subscriptions issues

HALIMACS — Fri, 26 May 2023 00:13:26 GMT

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Subscriptions issues

hTideGnow — Fri, 26 May 2023 00:13:55 GMT

Hi @Vinny01

did PM charge you? Test the sim in a phone to check if it activated

Please submit ticket with Agent using message(Chatbot) not working now

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscriptions issues

Vinny01 — Fri, 26 May 2023 00:16:54 GMT

I was charged. SIM card not working

Re: Subscriptions issues

HALIMACS — Fri, 26 May 2023 00:18:34 GMT

That's not good, @Vinny01

Can you try the SIM card in another (known to be working) device to ensure it's a SIM issue and not a device issue?

Just to be 100% certain.

Re: Subscriptions issues

Vinny01 — Fri, 26 May 2023 00:24:14 GMT

I tried in an other phone and SIM doesn’t work