topic Re: Activation Issue in Get Support

Activation Issue

Vinny22 — Thu, 25 May 2023 23:40:44 GMT

Got error message that something went wrong with subscription. To contact support

Re: Activation Issue

DDM69 — Thu, 25 May 2023 23:43:28 GMT

https://productioncommunity.publicmobile.ca/t5/Get-Support/Submit-a-ticket/m-p/950096

Re: Activation Issue

Handy1 — Thu, 25 May 2023 23:43:51 GMT

@Vinny22 Here who go contact support

while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: Activation Issue

hTideGnow — Thu, 25 May 2023 23:46:46 GMT

Hi @Vinny22 what was the error?

Please submit ticket to CS agent at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Issue

LitlLdy — Thu, 25 May 2023 23:51:44 GMT

@hTideGnow wrote:
Please submit ticket to CS agent at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket

@hTideGnow , for some odd reason it won't work typing like that anymore 😥

Re: Activation Issue

hTideGnow — Thu, 25 May 2023 23:55:39 GMT

thanks @LitlLdy

oh no. I tested it before and that was the quickest way to get to open ticket screen Now I have to test to find a new way

Re: Activation Issue

hTideGnow — Fri, 26 May 2023 00:11:51 GMT

and @LitlLdy no point to chatbot now..

We are currently experiencing an issue with our ticket submission form.

To contact a Customer Support Agent please send a private message to @CS_Agent in the Community.

LoL.. we broke them