topic Re: ACTIVATE SUBSCRITPTION in Get Support

ACTIVATE SUBSCRITPTION

Sharon56 — Sun, 28 May 2023 17:21:43 GMT

I purchased a sim card and tried to activate online, when I get to "Let's complete your activation" I clcik on "resume Activation". i am then prompted to a screen that tells me download the app; so I do that, then the next screen says "subscription not activated"

*"something didn't go right while activating your subscription. Click below to contact a customer service agent" but then when I click below it's a message-bot, can never talk to a real person? So did miss something? Any suggestions on why it won't complete activation? the customer support is no help

Re: ACTIVATE SUBSCRITPTION

LitlLdy — Thu, 25 May 2023 23:59:11 GMT

@Sharon56 wrote:
I purchased a sim card and tried to activate online, when I get to "Let's complete your activation" I clcik on "resume Activation". i am then prompted to a screen that tells me download the app; so I do that, then the next screen says "subscription not activated"
*"something didn't go right while activating your subscription. Click below to contact a customer service agent" but then when I click below it's a message-bot, can never talk to a real person? So did miss something? Any suggestions on why it won't complete activation? the customer support is no help

@Sharon56 , what about this way?

Go to top of page, select Shop , select a Plan, Subscribe Online, Sign Up!

Unfortunately everything is done online only. The bot will help you by selecting what you need done if it cannot help you it will allow you to submit a support ticket to a CSA.

Edit: Or use @hairbag1 suggestion to send a CSA a private message.

Watch for a response back from a CSA in your Community private mailbox at the top right of this page which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: ACTIVATE SUBSCRITPTION

hairbag1 — Thu, 25 May 2023 23:54:24 GMT

@Sharon56

try this method. There's no actual person to talk to...everything is done here on-line.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ACTIVATE SUBSCRITPTION

DDM69 — Thu, 25 May 2023 23:58:38 GMT

@Sharon56 if needed...

Send a private message to the Customer Support Agent by clicking here

Re: ACTIVATE SUBSCRITPTION

Sharon56 — Fri, 26 May 2023 00:08:13 GMT

Yes I did all that, picked a phone number, payment is complete etc, also signed up am just having trouble getting passed the "resume activation"

Re: ACTIVATE SUBSCRITPTION

LitlLdy — Fri, 26 May 2023 00:01:48 GMT

@Sharon56 wrote:
Did all that! Payment is complete also signed up am just having trouble getting passed the "resume activation" did you not read my post?

@Sharon56 , yes I read your post. You didn’t state everything so I can not read minds. Sorry! No need to be hateful. I misunderstood stood you. I am only trying to help. You’re welcome! My goodness!

Re: ACTIVATE SUBSCRITPTION

LitlLdy — Fri, 26 May 2023 00:03:21 GMT

@Sharon56 wrote:
Did all that! Payment is complete also signed up am just having trouble getting passed the "resume activation" did you not read my post before adding your 2 cents?

@Sharon56 , again, I read your post. I can not read minds. You came here for help. We are trying to help you. You’re welcome!

Re: ACTIVATE SUBSCRITPTION

Sharon56 — Fri, 26 May 2023 00:04:07 GMT

Then I do apologize, I guess I also misunderstood you... I'm frustrated with trying to activate my phone, thank you for your help

Re: ACTIVATE SUBSCRITPTION

hTideGnow — Fri, 26 May 2023 00:04:50 GMT

Hi @Sharon56 did PM charged you? If it did, try to put the sim and test of it works.

And you activated using browser? if you did? the app download at the end shouldn't matter to activation

Re: ACTIVATE SUBSCRITPTION

LitlLdy — Fri, 26 May 2023 00:21:53 GMT

@Sharon56 wrote:
Then I do apologize, I guess I also misunderstood you... I'm frustrated with trying to activate my phone, thank you for your help

@Sharon56 , thank you! Your post did not state that you paid/were charged so I didn’t know!

This is a brand new system as of a couple days ago. Things are set up very differently now.

Please submit your support ticket for help from a CSA (Customer Support Agent) & one of them will help you. Unfortunately theres some glitches right now with this new system!

Customer Support Agents are available from:

- Monday to Sunday: 9 AM to 10 PM EST

Re: ACTIVATE SUBSCRITPTION

Sharon56 — Fri, 26 May 2023 00:13:02 GMT

I think this is all a new thing? Yes i have been charged and it does show in my bank account, at the end it says to download the app to complete activation