topic Re: Can't change plan in Get Support

Can't change plan

moodbear5153 — Thu, 25 May 2023 23:20:36 GMT

Hi there,

I selected a plan today and set it to change upon my renewal date. However, I changed my mind a moment later and cancelled the change. After that, I just can't choose another plan anymore. The page is stuck at the "loading" phase. Please see attached screenshot for more info. Thanks for helping.

Re: Can't change plan

Handy1 — Thu, 25 May 2023 23:25:13 GMT

@moodbear5153 Try again incognito private mode or even with a lap top or computer if possible

Re: Can't change plan

moodbear5153 — Thu, 25 May 2023 23:30:40 GMT

Thanks for your prompt response. I tried logging in from my Chromebook under Incognito mode, still no avail. Also, I cleared the cache too.

Re: Can't change plan

Handy1 — Thu, 25 May 2023 23:32:39 GMT

@moodbear5153 Have you down loaded the new Public mobile app yet and created a eversafe ID yet ? If not you may have to do that first then signing in and changing plans should work for you

Re: Can't change plan

moodbear5153 — Thu, 25 May 2023 23:43:28 GMT

Yes, I downloaded the app and created an ID. The issue still persists and here's a screenshot from my mobile.

Re: Can't change plan

hTideGnow — Thu, 25 May 2023 23:44:50 GMT

hi @moodbear5153 PM confirmed there is a problem with plan change. Maybe try back in couple days??

Re: Can't change plan

Handy1 — Thu, 25 May 2023 23:45:35 GMT

@moodbear5153 Maybe try on the browser and not through the app

Re: Can't change plan

Handy1 — Thu, 25 May 2023 23:47:06 GMT

@hTideGnow Oh ok Ty for clarification on that , sorry @moodbear5153 i was unaware there was even a issue with plan changes

Re: Can't change plan

moodbear5153 — Thu, 25 May 2023 23:48:26 GMT

Thank you @Handy1 and @hTideGnow for your help. I guess I will just wait for a few days before approaching the plan change again.