topic Cannot Pay a bill in Get Support

Cannot Pay a bill

KenSandy — Thu, 25 May 2023 23:26:21 GMT

Update credit card but still does not take payment.

HALIMACS — Thu, 25 May 2023 23:28:22 GMT

make sure you’re doing that on a desktop or laptop.

Worst case, purchase a payment voucher from many mobile and retail outlets and apply it using self serve or by calling 611.

hairbag1 — Thu, 25 May 2023 23:29:24 GMT

for now...can you get to Shell gas and buy payment vouchers to cover plan renewal...then dial 611 to add them to your account.

Deal with cc issue later on.

KenSandy — Thu, 25 May 2023 23:33:48 GMT

doing it on a desktop and still does not work

DDM69 — Thu, 25 May 2023 23:37:40 GMT

@KenSandy more details are needed as we can't see what you see.

Is the page not loading?

Is it not accepting the credit card number?

Are you getting an error?

More details will move this along quicker for you. Thanks 😊