topic Item not found error in Get Support

Item not found error

duane7s92 — Fri, 26 May 2023 04:50:02 GMT

Hi,

I'm getting email notifications that I have received a message from Public Mobile. However, when I follow the link, I get the below error. I also see no messages in my inbox.

I was able to see messages prior to setting up a username.

Any ideas how I may be able to view these messages? Thanks.

Re: Item not found error

softech — Thu, 25 May 2023 20:45:25 GMT

@duane7s92 try to login using a different browser or using Incognito mode and see if it works

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Item not found error

duane7s92 — Thu, 25 May 2023 20:48:23 GMT

Same thing in incognito

Re: Item not found error

softech — Thu, 25 May 2023 21:00:27 GMT

@duane7s92

I think you need to open ticket with PM Support then:

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there