topic Re: Data not working in Get Support

Data not working

khemmerl — Thu, 16 Mar 2023 01:41:03 GMT

The Account Status page shows:

> Plans usage

> Data usage: 0GB left

> Add on usage:

> 1GB Add-on: 1.16GB left

> 2GB one-time bonus: 1.33GB left

Yet my phone does not work with anything that uses data. The browser won't even bring up google.com. Does anyone know why my data isn't working? Is there some trick I don't know about?

Any help appreciated.

Ken

Re: Data not working

DennyCrane — Thu, 16 Mar 2023 01:43:06 GMT

Login with Incognito Mode. PM's website has had major caching issues since they updated it a year ago, so you can't trust the dashboard unless you clear your cache or login in private/incognito Mode.

Re: Data not working

softech — Thu, 16 Mar 2023 01:47:32 GMT

@khemmerl I wonder if you are reading an old cached page that the add-on info was incorrect

Try to login My Account again using Incognito mode and see if it still shows add-on data there

If so, try to turn off the phone for 5 mins and the power it up again, see if it works

Re: Data not working

khemmerl — Thu, 16 Mar 2023 01:54:15 GMT

I went into Setting > Cellular Data > turned OFF Cellular data > turned off the phone > waited 30 seconds > turned on the phone > Setting > Cellular Data > turned ON Cellular data. It's working now. It just needed a kick in the pants I guess. Thanks everyone for the quick response.

Re: Data not working

softech — Thu, 16 Mar 2023 01:55:35 GMT

@khemmerl glad it works. I guess for some reason, the addon didn't kick in automatically 😞

Re: Data not working

jhaja1914 — Thu, 16 Mar 2023 02:18:44 GMT

try to clear your google browser clear cachee it will reset you phone data

Re: Data not working

gpixel — Thu, 16 Mar 2023 23:29:24 GMT

@khemmerl

if a restart fixes the issue that usually means that there was some sort of service disruption in the area...

Re: Data not working

Popsicle — Thu, 25 May 2023 21:00:11 GMT

This worked for me, too. Not sure how or why, but it did! Thank you so much for the help!