topic Re: What happens if you don't sign in and switch to the new system in Get Support

Everything has changed.

Anonymous — Wed, 24 May 2023 23:37:12 GMT

Hi there, I just came back online today and saw all the changes. For some reason I cannot sign into my old community account (koen4224), it only allows me to sign in with my account? Why? Where is the username and password login like before? I don't want to post here I want to post there where I had everything saved. Where did it go?

How do I switch my current plan to E-SIM, there is no option anywhere?

Also lots of issues on the website and new app.

Rewards won't load at all.

Most importantly I want my old Community account back, how do I get into it?

Re: Everything has changed.

softech — Wed, 24 May 2023 22:41:42 GMT

HI @Anonymous

did you follow the step to setup an EverSafe id?

If so, you might need to open ticket with support to have them look at it

Re: Everything has changed.

Anonymous — Wed, 24 May 2023 22:42:37 GMT

Yes I signed in with ever ID and it made me a new account. I hate these new changes. They should have kept it the same and just added the new changes.

Re: Everything has changed.

BKNS27 — Wed, 24 May 2023 22:43:19 GMT

@Anonymous

Make sure the email address matches on both accounts. If your are then contact a CS_Agent.

Did you verify your accounts?

https://productioncommunity.publicmobile.ca/t5/Announcements/bd-p/Announcements

Re: Everything has changed.

HALIMACS — Wed, 24 May 2023 22:44:27 GMT

@Anonymous

I can’t be sure as I have not been following all the threads and posts today, but could this community mismatch be a result of perhaps email addresses not EXACTLY matching between the prior community user profile and the associated service account?

It seems to have impacted more than one person, so I’d be curious to know what’s going on 🤔🤔

Re: Everything has changed.

softech — Wed, 24 May 2023 22:44:37 GMT

@Anonymous I would say they are on the right direction to make a single sign-on experience

Not sure if it is bad, we see so many complain they cannot successfully link up the 2 accounts (My Account and Community), however, there are a lot more able to link up without problem.

So, will see how it unfold.

Please Open ticket with support first

Re: Everything has changed.

Anonymous — Wed, 24 May 2023 22:45:06 GMT

Yes the other one is made with the same email it just made this new account with. It says my username is taken and the account is still there.

Re: Everything has changed.

Anonymous — Wed, 24 May 2023 22:48:15 GMT

Regardless I should be able to sign into my old community with username and password like I used to? Why can't I use that option anymore?

Go back to the old website.

Re: Everything has changed.

softech — Wed, 24 May 2023 22:49:50 GMT

@Anonymous wrote:
Regardless I should be able to sign into my old community with username and password like I used to? Why can't I use that option anymore?
Go back to the old website.

@Anonymous No, you cannot go back

The whole upgrade is about single sign-on, one email login for My account and Community. Your issue is just they are unable to link the old community name with My Account.

Please be patience and open ticket with support. I am pretty sure they can sort it out

Re: Everything has changed.

Anonymous — Wed, 24 May 2023 22:50:50 GMT

I want the old system back, I've been selling, activating and using Public for years and this new update suuucks.

It was so much better before.

GO BACK TO THE OLD WEBSITE

Anonymous — Wed, 24 May 2023 22:52:43 GMT

this new update is awful. Everything is malfunctioning, I can't get into my old community account and even when trying to regularly sign into the my account, it tells my my password is wrong when it's not I just changed it. It works and than it doesn't.

This is such nonsense. We went from a functional system to this for what?

Re: GO BACK TO THE OLD WEBSITE

Handy1 — Wed, 24 May 2023 22:54:18 GMT

@Anonymous It’s been disorienting for me also , but after playing in here for a few hours I’m actually really digging the new set up , just takes bit of time to familiarize yourself all over again

Re: GO BACK TO THE OLD WEBSITE

softech — Wed, 24 May 2023 22:54:52 GMT

@Anonymous I hear you. But trust me , this is a go ahead change and I dont think going back is an option

open ticket with support is the only way and open it early to get it fixed early

Re: GO BACK TO THE OLD WEBSITE

Anonymous — Wed, 24 May 2023 22:55:25 GMT

I like it but there is way to many issues, how do you even update your current plan from a SIM Card to ESIM? There is no option on the app or website.

Re: GO BACK TO THE OLD WEBSITE

Anonymous — Wed, 24 May 2023 22:56:09 GMT

I miss the old days when my Public customer support number for agents was still working. 😪

Re: GO BACK TO THE OLD WEBSITE

DennyCrane — Wed, 24 May 2023 22:56:30 GMT

1) A few hiccups does not warrant a complete rollback. Be patient, log tickets as needed, and watch the forums.

2) The old website was ATTROCIOUS! Finally they've solved the caching issue with the new app, and hopefully dozens of customers a week can avoid confusion over the appearance of used data buckets and incorrect plans.

Re: GO BACK TO THE OLD WEBSITE

Handy1 — Wed, 24 May 2023 22:56:33 GMT

@Anonymous For now that’s just for new activations thru the app , but the community seems hopeful it will come to the rest of us soon

Re: GO BACK TO THE OLD WEBSITE

HALIMACS — Wed, 24 May 2023 22:56:42 GMT

@Anonymous

your frustration is certainly understood, but I would not say anything around here resembles anything “functional”

It just works enough to keep a certain amount of subscribers on the service and the rest of us here in the community keep the rest from leaving.

Re: GO BACK TO THE OLD WEBSITE

A_CX_PM — Wed, 24 May 2023 23:05:40 GMT

Thank you for your support! We’re working as fast as we can to resolve hiccups.

Re: GO BACK TO THE OLD WEBSITE

XionBunny — Wed, 24 May 2023 23:05:46 GMT

E-sim is only available for new activations, at this time, no word if it will be available to everyone at a later point.