topic Re: activate sim card in Get Support

activate sim card

annasomi — Thu, 25 May 2023 19:21:35 GMT

Hi, this is Anna.

I've lost my existing sim card while my travel.

So I ordered new sim card from website and I got it yesterday. I tried to activate it to my profile but when I tried to log in, website kept asking me the verification code from text msg.

I logged in 2-3days before with email verification, but now it's only possible for text verification. So there is no way to access my account.

How can I solve this problem?

Is there any number I can speak to agent?

Re: activate sim card

softech — Thu, 25 May 2023 19:26:02 GMT

@annasomi PM has a new login system EverSafe

Likely you have not created an Eversafe ID yet, and you can't without a working phone. Please open ticket with support for help in this case

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: activate sim card

PBForMe1 — Thu, 25 May 2023 19:30:07 GMT

Unfortunately if you don't have sim access and didn't migrate to the new system you are locked out, perhaps support can activate your new sim.