Sim Card not delivered

Silversea — Thu, 25 May 2023 19:05:52 GMT

Hi all,

I ordered a sim card online, and after two months, I still couldn't get it, even after two times that new orders has been sent.

And, I cannot submit a ticket again to follow up.

What should I do?

Re: Sim Card not delivered

softech — Thu, 25 May 2023 19:50:32 GMT

@Silversea

Sim card delivery from PM online could be as many as 3 weeks

But two months are just too long, and certain it was lost. Please open ticket with PM support. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Sim card order"
Then click "Contact Us". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim Card not delivered

Silversea — Thu, 25 May 2023 21:19:14 GMT

Thank you for your reply.

I tried the first method, but I always get an error 404!

I will try the 2nd one.

topic Sim Card not delivered in Get Support

Sim Card not delivered

Re: Sim Card not delivered

Re: Sim Card not delivered