topic Re: Multiple issues in Get Support

Multiple issues

MIch_Embo — Thu, 25 May 2023 17:03:55 GMT

Three frustrations for a long term user with multiple accounts. Item #3 is why I am trying to get into the web site....but its just not working and I have tried multiple browsers, with and without VPN on. HELP please : )

1) web site often wont load properly...very annoying

2) When I login it takes for ever to load my account details and often fails (time out)

3) When finally getting in the dashboard says I have used 2/3 of my data but I am getting messages I am over.

Re: Multiple issues

Handy1 — Thu, 25 May 2023 17:05:30 GMT

@MIch_Embo Download the new public mobile app and sign and creat your ever safe I’d , then you should be able to sign in with out issues

Re: Multiple issues

jordany — Thu, 25 May 2023 18:11:08 GMT

Have you tried the typical solutions? Many people find improvements after using incognito mode and/or deleting cookies before accessing the website portal.

Re: Multiple issues

MIch_Embo — Thu, 25 May 2023 19:03:47 GMT

I will try, but this is the first time I logged in for a few years so doubt it is a cache issue

Re: Multiple issues

Chalupa_Batman — Thu, 25 May 2023 20:40:07 GMT

For myself, after trying to sign up for Eversafe, I did encounter many issues. Stalling out, repeat sign ins and such. I just cleaned my history and cache and all was good on Google Chrome and I was good to go. Once I was logged in I was able to move freely. You can always try a different browser. Just clear that history and cache before you try logging in.