topic Re: Changing Home Address in Get Support

Changing Home Address

andrew21 — Thu, 25 May 2023 13:52:40 GMT

Hello,

I'm trying to update my home address on my invoice as I require it for a supporting document. However, when I go to update my profile there is no option to cane it. Please help.

Thanks

Re: Changing Home Address

hycm53 — Thu, 25 May 2023 14:03:54 GMT

@andrew21 wrote:
Hello,
I'm trying to update my home address on my invoice as I require it for a supporting document. However, when I go to update my profile there is no option to cane it. Please help.

Thanks

There are 2 methods for help:

1. login your self service account then click " Chatbot" on top right to chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help
2, If have issue with Simon, send private message to CS_agent for help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing Home Address

HALIMACS — Thu, 25 May 2023 14:01:40 GMT

@andrew21

just to confirm, you are going into your profile on your self serve account and not your community account, correct? There should be an option there to update your personal information, including your name and address.

Re: Changing Home Address

Handy1 — Thu, 25 May 2023 14:03:35 GMT

@andrew21 In your my account go to profile and hit the pencil where it says your name then you will see option to change your address

Re: Changing Home Address

esjliv — Thu, 25 May 2023 14:04:29 GMT

@andrew21 - It is under "Account Name".

Public Mobile service/provider is not a valid confirmation of someone's address anyway. Someone could have put any address they wanted in there previously, and it didn't matter.

Re: Changing Home Address

HALIMACS — Thu, 25 May 2023 14:04:52 GMT

@andrew21

under your self-serve account, click the ”+” sign on the bottom left and go to profile and edit where it shows your account name.

That will bring up a page with your name and address fields.

Re: Changing Home Address

esjliv — Thu, 25 May 2023 14:05:32 GMT

@andrew21 @hycm53 - customer support/service agents are not required here. This is a change on My Account that can be done.

Re: Changing Home Address

computergeek541 — Thu, 25 May 2023 14:06:06 GMT

@andrew21

Unfortunately, a receipt from Public Mobile isn't a supporting document. The information never gets verified and anyrhing at all can be entered as your address.

Re: Changing Home Address

hycm53 — Thu, 25 May 2023 14:11:40 GMT

@andrew21 wrote:
Hello,
I'm trying to update my home address on my invoice as I require it for a supporting document. However, when I go to update my profile there is no option to cane it. Please help.

Thanks

Re: Changing Home Address

HALIMACS — Thu, 25 May 2023 14:20:50 GMT

That’s true @computergeek541 - WE all know differently.

However, I would bet dollars to donuts a number of institutions requesting mobile service provider bills don’t know that… definitely worth a shot.

The worse they can say is they need something else.