topic Re: Cannot log into account. Email OTP not available. in Get Support

Cannot log into account. Email OTP not available.

2502 — Thu, 25 May 2023 13:00:31 GMT

I haven't been able to log into my account as I cannot get the OTP by email option anymore.

Re: Cannot log into account. Email OTP not available.

esjliv — Thu, 25 May 2023 13:04:53 GMT

@2502 - are you able to receive via Text? What happens when you try to 'resend code'?

If you need help with support submit a ticket to contact Public Mobile Representatives (CSA) here:

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Re: Cannot log into account. Email OTP not available.

2502 — Thu, 25 May 2023 13:18:04 GMT

Thanks but resend code only gives me text and sms options which I do not have access to at the moment. It was set for email 2FA.

Re: Cannot log into account. Email OTP not available.

kb_mv — Thu, 25 May 2023 13:26:15 GMT

@2502 wrote:
Thanks but resend code only gives me text and sms options which I do not have access to at the moment. It was set for email 2FA.

@2502 I'm with you on this. I had always selected the email option. Hopefully it shows up again.

Re: Cannot log into account. Email OTP not available.

Dunkman — Thu, 25 May 2023 13:50:24 GMT

@2502

The website was revamped yesterday, so everybody's community account/my account settings was change. The first time to login, you will unfortunately need to receive a text message (no email option). Public mobile is working on a fix. Otherwise, you will need to contact customer service agent.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Troubleshooting-Help-Issues-with-2FA-OTP-Code-for-login-try/td-p/984611

You can do some basic account serves by calling 611 on your phone