topic Re: Data Addon Limited to 30 days? in Get Support

Data Addon Limited to 30 days?

Rudy4 — Thu, 25 May 2023 02:44:38 GMT

I used the app to purchase a 3 gig addon today, without seeing any information that it would be limited to 30 days and it would not roll over as shown in my account. Is this the case? I am a light user and would never use this much data in a month. Is there a way to exchange this addon for one that rolls over?

Re: Data Addon Limited to 30 days?

hairbag1 — Thu, 25 May 2023 02:52:15 GMT

@Rudy4

as of today...they have a 30 day expiration. If you don't use it all...it's gone.

added..

make sure to let CSA know how happy you are with the new data add-ons.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data Addon Limited to 30 days?

DDM69 — Thu, 25 May 2023 03:01:19 GMT

@Rudy4

Re: Data Addon Limited to 30 days?

Rudy4 — Thu, 25 May 2023 02:50:35 GMT

Thanks. This isn’t the answer I was hoping for. How do I express my thoughts to CSA?

Re: Data Addon Limited to 30 days?

DDM69 — Thu, 25 May 2023 03:02:21 GMT

@Rudy4 you purchased the 3GB add on for service while in the US? The chart seems rather clear. Maybe the app view is different?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-someone-please-tell-me-how-to-reach-a-moderator/m-p/443688

Re: Data Addon Limited to 30 days?

LitlLdy — Thu, 25 May 2023 04:16:53 GMT

@DDM69 wrote:
@Rudy4 you purchased the 3GB add on for service while in the US? The chart seems rather clear. Maybe the app view is different?
https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-someone-please-tell-me-how-to-reach-a-moderator/m-p/443688

@DDM69 , @Rudy4 in my app it shows when they expire!!

For Canada Add-Ons in the app it shows a 3gb Data Add-On (Data add-ons expire after 30 days) $30.00

Unless Op did purchased the US Roaming - 3 GB Data (15 Day) Add-On $25.00