topic Checking Data Usage in Get Support

Checking Data Usage

saharding0005 — Thu, 25 May 2023 01:19:14 GMT

I just went on the new website and wanted to check my data usage and it says NaN. What does that mean? It will not give me how much data I have used on my plan. I am on the $25 for 1gb plan and wanted to check it since they made all these new changes.

Re: Checking Data Usage

bluejaywpg — Thu, 25 May 2023 01:24:13 GMT

NaN stands for "not a number", sort of like dividing any number by zero or something invalid. But whyis it appearing? Good question.

Re: Checking Data Usage

Handy1 — Thu, 25 May 2023 01:24:52 GMT

@saharding0005 Try again incognito or

simply try refreshing the page when logged in

For most up to date account info

Re: Checking Data Usage

softech — Thu, 25 May 2023 01:29:06 GMT

@saharding0005 you are not alone, I have the same problem.

I have reported to CS agent about the issue. So, hope they can fix it soon

https://productioncommunity.publicmobile.ca/t5/Announcements/We-want-to-hear-from-you-technical-concerns-glitches-or-bugs/m-p/984741#M60379

@Handy1 it is not a cache issue and hence refresh or incognito won't help. it is an actual glitch

Re: Checking Data Usage

saharding0005 — Thu, 25 May 2023 01:28:58 GMT

How do I go about doing that as well?

Re: Checking Data Usage

softech — Thu, 25 May 2023 01:29:47 GMT

@saharding0005 you can open a proper ticket, message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Checking Data Usage

softech — Tue, 30 May 2023 10:04:38 GMT

@saharding0005

PM has fixed the usage counter problem, it is now showing the correct usage