topic Do data add-on purchases still roll over? in Get Support

Do data add-on purchases still roll over?

BDover — Thu, 25 May 2023 01:08:00 GMT

The wording on the website now explicitly says data add-on purchases expire 30 days after purchase.

Can anyone confirm this is true or is it just another cosmetic issue with the website?

Thanks!

Re: Do data add-on purchases still roll over?

softech — Thu, 25 May 2023 01:08:38 GMT

@BDover No, the data add-on bought as of today will only last for 30 days. This was confirmed earlier by Community manager

But voice addon still has no expiry date

Re: Do data add-on purchases still roll over?

BDover — Thu, 25 May 2023 01:10:55 GMT

Thanks, any chance you could link me to their post? I've looked and searched everywhere but I can't find it

Really disappointing to hear as that was really the only real selling point for Public. Also disappointing that they're keeping it such a secret

Re: Do data add-on purchases still roll over?

XionBunny — Thu, 25 May 2023 01:13:49 GMT

if they make minutes expire then I really have no reason to stay, that and if we all have the sad news that the holiday bonus never happens again.

Re: Do data add-on purchases still roll over?

NDesai — Thu, 25 May 2023 01:15:28 GMT

@BDover wrote:
Thanks, any chance you could link me to their post? I've looked and searched everywhere but I can't find it

Here it is: https://productioncommunity.publicmobile.ca/t5/Get-Support/Old-Rewards-Program/m-p/984461/highlight/true#M683822

Re: Do data add-on purchases still roll over?

BDover — Thu, 25 May 2023 01:17:57 GMT

Thanks for the link! They sure are trying to sweep this change under the rug.

I was one button press away from subscribing, luckily I saw a reddit post about this and decided to look in to it.

Re: Do data add-on purchases still roll over?

HALIMACS — Thu, 25 May 2023 02:12:48 GMT

Okay... I understand the change is related to add on purchases of data.

However, I logged in to my self serve about an hour ago to pretend to buy a data add-on and the messaging was that it will roll over.

Are they potentially having a change of heart?

I will double check again tomorrow- could have been another ridiculous glitch. 😒

Re: Do data add-on purchases still roll over?

DDM69 — Thu, 25 May 2023 03:08:59 GMT

@BDover @XionBunny

Re: Do data add-on purchases still roll over?

XionBunny — Thu, 25 May 2023 03:14:03 GMT

@DDM69 I know they haven't altered the minute add-ons as of yet, I was saying if they decide to in the future that would be one of the final nails in the coffin as far as I'm concerned.

Re: Do data add-on purchases still roll over?

BDover — Thu, 25 May 2023 04:10:55 GMT

I'm aware the website now says they expire in 30 days, but the website is also full of cosmetic issues at the moment and a change like this seemed more likely to be another cosmetic problem than actually what they meant to do.

I'm still in disbelief that they just axed it silently like that. I wonder how many people are in for a shock when their current addons expire

Re: Do data add-on purchases still roll over?

XionBunny — Thu, 25 May 2023 04:20:37 GMT

@BDover data add-ons you purchased before the changes were rolled out still roll over until used, only new data add-ons purchased going forward expire after 30 days.

Re: Do data add-on purchases still roll over?

gpixel — Fri, 26 May 2023 06:14:49 GMT

@BDover

I guess it only made sense to lose out on some features in order to gain other benefits... looks like Telus wants to take out another competitor with a similar type of platform. chatr and lucky have been lagging behind pm for a while now... it's kohos new phone provider mascot they're after

Re: Do data add-on purchases still roll over?

JohnDoe3 — Sat, 27 May 2023 13:50:24 GMT

It's enough to make me look for an alternative. Between the $15/m plan and various discounts, I've been enjoying modest data connectivity and making up for momentary shortfalls with the data add-on. If they're going to expire it now, that just seems like a cash grab on light users and people who don't go for higher tiers. At that point, if I'm consistently running short and rolling off the end of the month, I might as well go for a higher tier, but that's precisely against the point of having a budget service.

This change is enough to have me and my horde of referrals looking for a different provider.

Re: Do data add-on purchases still roll over?

BDover — Sun, 28 May 2023 07:55:04 GMT

Totally agreed. This feels like a giant "we don't want you" message to light users. As far as I can tell, they didn't even offer the courtesy of warning/notifying customers in advance about this massive policy change. People that have been using data addons for a long time are just being told to either pay up or get out.

I've already signed myself and my family up for a different provider

Re: Do add ons not roll over anymore?

softech — Tue, 30 May 2023 12:30:37 GMT

@Typhon

yes, Data add-on purchased now has a 30 days expiry

No, voice add-on purchased now sitll have no expiry date and can be kept on the account till all used up

Re: Do data add-on purchases still roll over?

Sleekspeed — Wed, 23 Aug 2023 01:20:49 GMT

This is unfortunate. What providers are others looking at?