Port my number

jimmy8787 — Thu, 25 May 2023 00:34:48 GMT

I want to port my number to a different provider

Re: Port my number

NDesai — Thu, 25 May 2023 00:36:49 GMT

@jimmy8787 Make sure your Public Mobile account is active before requesting your number to be ported out to another carrier. All you need to provide is your Public Mobile phone number and account number to initiate the port. You can get the account number from your self-serve account.

Re: Port my number

softech — Thu, 25 May 2023 00:37:42 GMT

@jimmy8787

Yes, you can do that.

To port out, you start the process from your new provider

But first, make sure your PM account is currently active and you can receive text without problem.

While you are at My account, you might want to also disable Pre-Authorized payment just in case.

Then activate your new line with your new provider and request to port a number. Provide them PM's account number as the porting information

this is critical: Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request. You need to reply YES within 90 mins

After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls. Once you are getting incoming calls, porting is completed. Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)

topic Port my number in Get Support

Port my number

Re: Port my number

Re: Port my number