topic subscription change and over charged! in Get Support

subscription change and over charged!

mcqueen72 — Wed, 24 May 2023 23:58:15 GMT

Hello, I changed subscription and it asked me if i would like to change immediately or on my renewal, i choose my renewal but that was not the case and I was charged for the full amount while i specifically ask for the change on my renewal date! will I be credited for the month that i have already payed ? I feel that I have been double charged!

Re: subscription change and over charged!

Handy1 — Thu, 25 May 2023 00:01:48 GMT

@mcqueen72 Get in touch with support see if they can reverse this for you

while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Re: subscription change and over charged!

softech — Thu, 25 May 2023 00:04:09 GMT

hi @mcqueen72 I saw another post today about similar situation.

if you are certain you didn't click the wrong button, please open ticket with PM support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: Chatbot

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: subscription change and over charged!

DennyCrane — Thu, 25 May 2023 00:51:49 GMT

I just did it half an hour ago and I wasn't charged. It says when it will become effective on renewal. Are you sure you selected the right option?

Re: subscription change and over charged!

mcqueen72 — Thu, 25 May 2023 01:22:30 GMT

100% sure I chose my renewal