topic Skip button takes you to Get Started in Get Support

Skip button takes you to Get Started

mikewhy — Wed, 24 May 2023 23:47:29 GMT

Hard to tell if this is a bug or a dark pattern. Since you've been bought by Telus, I'll assume the latter.

I'm trying to sign in to purchase more data, but it's ~~offering~~ forcing me to migrate my account to something else. I don't want to, as I said I'm just trying to give you money, not go through a bunch of signup processes and have to type in 4 2FA codes because the site doesn't work great when you paste them in (you can paste the number, it gets properly split into the different boxes, but the Continue button doesn't enable until you manually re-type one of the numbers)

Here's a huge .gif of my experience, that you can't pause or scrub, because this forum doesn't allow me to upload a smaller .mp4:

Also, I trust my password manager's password strength much more than yours

---

If you can't tell, this experience has really soured me.

Re: Skip button takes you to Get Started

XionBunny — Wed, 24 May 2023 23:54:40 GMT

They've been owned by Telus since 2013 lol,

Please post your feedback in the thread that's been posted in the announcements section, it's more likely to be seen there.

Re: Skip button takes you to Get Started

jamiepm1 — Wed, 24 May 2023 23:55:13 GMT

The Skip option just skips the little 'explainer' pages, it doesn't skip creating an account. You have no choice but to create a new account... It's a mess.

Re: Skip button takes you to Get Started

DDM69 — Thu, 25 May 2023 03:15:29 GMT

@mikewhy @jamiepm1

This is new. You need to choose a stronger password for your account. I just chose a stronger password and it worked fine.