topic Re: S10e not showing Volte option in Get Support

S10e not showing Volte option

Anonymous — Wed, 24 May 2023 23:14:01 GMT

I checked the Samsung website and shows this phone is Volte compatible but the option to turn it on isn't displaying. Is this because my account is not yet provisioned?

Re: S10e not showing Volte option

hairbag1 — Wed, 24 May 2023 23:22:49 GMT

@Anonymous

PM is enabling volte in small batches at a time. You might ask the CSA to enable it now for your trip to US.

added...

new account have volte enabled as part of the activation process. Is your account new (4 weeks ago or so) ?

Re: S10e not showing Volte option

hTideGnow — Wed, 24 May 2023 23:22:43 GMT

HI @Anonymous Yes, at the moment S10E is not part of VoLTE list on PM. Not sure if they will expand the list. for now, for galaxy, you need at least S21 or above to be VoLTE compatible

Re: S10e not showing Volte option

Anonymous — Wed, 24 May 2023 23:28:26 GMT

I don't understand how they can support the older S9 but not the S10e.