topic Re: 6-digit code is not sending in Get Support

6-digit code is not sending

Saphye — Wed, 24 May 2023 23:03:59 GMT

Created a new account for my second phone (to replace my landline). I gave two numbers during the account creation and none of them is receiving the 6-digit code so I'm just blocked. The step with the email works but doesn't let me in. What can I do? How do I talk to a customer support person? The robot messagerie has nothing for my problem. Help?

Re: 6-digit code is not sending

Handy1 — Wed, 24 May 2023 23:05:15 GMT

@Saphye Here how to reach support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: 6-digit code is not sending

softech — Thu, 25 May 2023 21:08:42 GMT

@Saphye did you try to use Incognito mode?

if that does not work, you might want to open ticket with support:

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: 6-digit code is not sending

Saphye — Wed, 24 May 2023 23:12:41 GMT

Thanks for the direct message thing! The chat box has no answers for my problem. Hopefully the private message will work!

Re: 6-digit code is not sending

Saphye — Wed, 24 May 2023 23:15:12 GMT

Incognito mode doesn't help, it does the same i sign in, i enter the email code, and then they ask for a phone code i never receive. 😔 I did private message the support, thank you!