topic Re: Can’t send phone calls in Get Support

Can’t send phone calls

Steve3931 — Wed, 24 May 2023 22:56:27 GMT

Hi Everyone,

We have 2 numbers on our account. I just updated our credit card info but now only one number can receive and send calls. Any help in contacting customer service would be most appreciated.

steve

Re: Can’t send phone calls

Handy1 — Wed, 24 May 2023 22:58:02 GMT

@Steve3931 Here’s how to get to support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Can’t send phone calls

DDM69 — Wed, 24 May 2023 23:03:05 GMT

@Steve3931

Each number must have a separate account and email address. You cannot have 2 numbers on one account.

You can use the same credit card to pay for multiple accounts.

Re: Can’t send phone calls

Steve3931 — Wed, 24 May 2023 23:50:15 GMT

Thanks the link sent me to the private message page but no place to write or send the message? Any suggestions?

Re: Can’t send phone calls

Handy1 — Wed, 24 May 2023 23:52:46 GMT

@Steve3931

private message To CS_Agents by clicking here.