topic Re: Previous Community Profile Not Working in Get Support

Previous Community Profile Not Working

jordany — Wed, 24 May 2023 22:30:59 GMT

I was previously active in the Public Mobile community under the username jordan92.

I can no longer log in using the username and password...

Does anyone else have this issue? I had to make a new profile along with this new website and migrated system.

I'm also wondering if I have been missing on community contribution rewards all these years due to some error in the system.

Re: Previous Community Profile Not Working

LitlLdy — Wed, 24 May 2023 22:36:29 GMT

@jordany wrote:
I was previously active in the Public Mobile community under the username jordan92.
I can no longer log in using the username and password...
Does anyone else have this issue? I had to make a new profile along with this new website and migrated system.
I'm also wondering if I have been missing on community contribution rewards all these years due to some error in the system.

@jordany , you can only sign in using the email address & password with this new system! Not username & password! Some long time users have lost their usernames (Community Accounts) & had to create new ones due to a glitch that is being worked on! It’s very upsetting. They had to submit a support ticket!

Re: Previous Community Profile Not Working

HALIMACS — Wed, 24 May 2023 22:36:36 GMT

It seems active, @jordany

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/16224

You would need to make 100% sure that the email address associated with the community account matches the email address with the service account in order for any rewards tied to community involvement to be appropriately applied.

Re: Previous Community Profile Not Working

BKNS27 — Wed, 24 May 2023 22:37:03 GMT

@jordany

Your email address on the Community and your account are to be the same.

You also need to verify your accounts.

https://productioncommunity.publicmobile.ca/t5/Announcements/bd-p/Announcements

Re: Previous Community Profile Not Working

jordany — Wed, 24 May 2023 22:37:30 GMT

Would that mean I would have to submit a support ticket under this account to access my community account? I can't login to that one to submit a ticket...

Re: Previous Community Profile Not Working

amanbil — Wed, 24 May 2023 22:38:10 GMT

this happened to me too, although i barely used my old account.. but would like my old account back if possible.. I messaged CS...

Re: Previous Community Profile Not Working

HALIMACS — Wed, 24 May 2023 22:39:05 GMT

You could try, after you have determined that the email addresses are a match.

The thing is, users can now update both their community and their service account Email addresses themselves without the need for customer support assistance.

BONUS!!!

Re: Previous Community Profile Not Working

hTideGnow — Wed, 24 May 2023 22:40:43 GMT

HI all,

just trying to be detective, maybe those older username is the reason?

@jordany old account is 2016

@Anonymous old account is 2018

@will13am is 2018

Re: Previous Community Profile Not Working

HALIMACS — Wed, 24 May 2023 22:41:12 GMT

@jordany

as far as any lost community contribution rewards, those are reserved for users who spend a considerable amount of time on the community, responding and assisting others.

Looking at your profile stats, I’m uncertain how much time you have spent doing this in the past – however, I may be mistaken.

Re: Previous Community Profile Not Working

PBForMe1 — Wed, 24 May 2023 22:45:31 GMT

Same here, same email address, forced me to create a new ID, wouldn't let me use my old forum handle.

Re: Previous Community Profile Not Working

jordany — Wed, 24 May 2023 22:48:13 GMT

I remember being more active in the past when I first signed on in 2016...

I have been less active because it didn't seem like any amount of contribution resulted in any rewards. Thanks for your feedback though. I will try sending in a ticket.

Re: Previous Community Profile Not Working

Anonymous — Wed, 24 May 2023 22:49:29 GMT

Yes I was koen4224 and when I came to sign in it would not let me use username and password.

This new update is awful.

Re: Previous Community Profile Not Working

Anonymous — Wed, 24 May 2023 22:53:24 GMT

@jordany @Anonymous Have you submitted a ticket? It might be a good idea to do so although PM are aware of the issue and are working on a fix, however, to get your previous community username, you'd still need customer support once it's been fixed, I think.

Re: Previous Community Profile Not Working

PBForMe1 — Wed, 24 May 2023 22:55:14 GMT

@hTideGnow wrote:
HI all,
just trying to be detective, maybe those older username is the reason?
@jordany old account is 2016
@Anonymous old account is 2018
@will13am is 2018

My account was also from 2016, I didn't post often but it was still active before the transition.

Re: Previous Community Profile Not Working

jordany — Wed, 24 May 2023 23:30:49 GMT

Thanks for your advice.

Sadly even trying to open a ticket and navigate this website is a struggle. I don't think my phone is the issue as other sites are working as normal. Strictly on data and the Public Mobile portal.

Re: Previous Community Profile Not Working

softech — Thu, 01 Jun 2023 20:23:30 GMT

@jordany some members are getting their id back , still not your turn? did support reach out to you?

Re: Previous Community Profile Not Working

jordany — Thu, 01 Jun 2023 20:25:27 GMT

Not quite.... Thanks for the follow up though.