topic Re: Can i activate a sim without the app? in Get Support

Can i activate a sim without the app?

Rebach — Wed, 24 May 2023 21:53:10 GMT

I can’t download the app because i can’t change my app store to Canada

Re: Can i activate a sim without the app?

hTideGnow — Wed, 24 May 2023 21:53:56 GMT

HI @Rebach No, you need app to activate new account now

Re: Can i activate a sim without the app?

softech — Wed, 24 May 2023 21:55:04 GMT

@Rebach With the upgrade of My Account, you can only use the PM app to activate

Are you not in Canada?

you might need to have a friend to help to activate then

Re: Can i activate a sim without the app?

Rebach — Wed, 24 May 2023 22:47:06 GMT

I am in Canada but my App Store is stuck on the Australian store so i can’t get the app

Re: Can i activate a sim without the app?

softech — Wed, 24 May 2023 22:48:31 GMT

@Rebach Please open a ticket with support. I believe they can help to setup the account for you first as long as you can provide them the sim card number. Once it is setup, then you can login and add the credit card info

Please open ticket with them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can i activate a sim without the app?

Rebach — Wed, 24 May 2023 23:48:49 GMT

Thanks, I've done this but still waiting on a response does it usually take this long? Also tried doing it in the chat but not able to set up a ticket there

Re: Can i activate a sim without the app?

softech — Wed, 24 May 2023 23:50:21 GMT

@Rebach it likely will take long today. PM just updated the My Account today and there are many tickets today