topic Re: Lost phone with sim in Get Support

Lost phone with sim

Mjuddi_yaya — Wed, 24 May 2023 20:43:41 GMT

Hey. I lost my phone with sim. Now purchasing a new sim and trying to login my account but it’s keep sending 6 digit code to my old phone which I don’t have now. How to solve this?

Re: Lost phone with sim

HALIMACS — Wed, 24 May 2023 20:53:26 GMT

Contact a customer support agent, @Mjuddi_yaya

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Lost phone with sim

A_CX_PM — Wed, 24 May 2023 20:55:51 GMT

Click resend code and choose a different option

Re: Lost phone with sim

Mjuddi_yaya — Wed, 24 May 2023 21:02:54 GMT

I can’t login and to create ticket it’s asking me to login first.

I am using my other number account for these questions

Re: Lost phone with sim

Mjuddi_yaya — Wed, 24 May 2023 21:04:55 GMT

Thank you. It worked well