topic How to submit the ticket and where to find the ticket submitted before? in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-submit-the-ticket-and-where-to-find-the-ticket-submitted/m-p/984571#M683914 Wed, 24 May 2023 20:45:13 GMT shuiruyan 2023-05-24T20:45:13Z How to submit the ticket and where to find the ticket submitted before? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-submit-the-ticket-and-where-to-find-the-ticket-submitted/m-p/984571#M683914 Wed, 24 May 2023 20:45:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-submit-the-ticket-and-where-to-find-the-ticket-submitted/m-p/984571#M683914 shuiruyan 2023-05-24T20:45:13Z Re: How to submit the ticket and where to find the ticket submitted before? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-submit-the-ticket-and-where-to-find-the-ticket-submitted/m-p/984573#M683916 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287685">@shuiruyan</a>&nbsp;</P><P><SPAN>To contact a Customer Support Agent, there are 2 methods:</SPAN></P><P><SPAN>&nbsp;</SPAN></P><OL><LI><SPAN>Use the ticketing system for a faster response time. Click </SPAN><A href="https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&amp;duid=1waunHH2xBhQWDvtnQ9M8p0rVid&amp;lang=en&amp;" target="_blank" rel="noopener"><STRONG>here to create a support ticket</STRONG></A><SPAN>, then type Customer Support Agent, then Contact Us,&nbsp; </SPAN><STRONG>or</STRONG><SPAN>,&nbsp;</SPAN></LI><LI><SPAN>Send a private message to Customer Support Agent by clicking </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><STRONG>here</STRONG></A><SPAN>.&nbsp; You’ll need to be logged into your Community account for the link to work.</SPAN></LI></OL><P>&nbsp;</P><P><SPAN>Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.</SPAN></P> Wed, 24 May 2023 20:46:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-submit-the-ticket-and-where-to-find-the-ticket-submitted/m-p/984573#M683916 HALIMACS 2023-05-24T20:46:52Z Re: How to submit the ticket and where to find the ticket submitted before? https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-submit-the-ticket-and-where-to-find-the-ticket-submitted/m-p/984575#M683918 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/287685">@shuiruyan</a>&nbsp;</P><P>To find the ticket before, tap your avatar upper right and go under your <STRONG>messages</STRONG> section.</P> Wed, 24 May 2023 20:48:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-submit-the-ticket-and-where-to-find-the-ticket-submitted/m-p/984575#M683918 HALIMACS 2023-05-24T20:48:10Z